Frequently Asked Questions

Everything you need to know about shopping with The GUU Shop.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. International shipping may take 10-21 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, jewelry and intimate apparel are final sale.

How do I know which size to order?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Can I track my order in real-time?

Yes! Once your order ships, you will receive an email confirmation containing a tracking number and a link to follow your package's journey.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your materials sustainably sourced?

At The GUU Shop, we prioritize ethical manufacturing. Over 60% of our current collection is made from organic cotton or recycled polyester as part of our commitment to the planet.